SHIPPING POLICY
- Processing Time All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: [7-15] business days.
Express Shipping: [3-7] business days.
Note: Delivery delays can occasionally occur due to customs clearance or international logistics.The logistics peak season may be delayed by 3 to 5 days or even more.SowayZtyle is not responsible for delays caused by the customs department in your country.
- Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
RETURN & REFUND POLICY
- Returns We want you to be completely satisfied with your purchase. You have [30] calendar days to return an item from the date you received it. To be eligible for a return:
The set/kit must be complete. We do not accept returns of individual items within a set.
The item must be unused and in the same condition that you received it.
It must be in the original packaging with all safety seals intact (due to the nature of our lab-tested products).
- Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment within [5-10] business days.
- Damaged Items If you received your order damaged, please contact us at [business@sowayztyle.com] within 48 hours of delivery with photos of the damaged packaging and products. We will arrange a replacement or partial refund immediately.
- Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a product defect.If you have any questions, please contact our support team at business@sowayztyle.com
As our products are lab-tested for safety, we cannot accept returns if the safety seal is broken.